Create an Everlasting Impression With the First Interaction!
Improve agent efficiency by bringing all digital conversations, context, and support actions into one view. Eliminate the mundane routine of switching screens to resolve a case. Surface all relevant information and capabilities on a single tab.
Flip The Script And Turn Your Contact Center Into A Profit Center
Ephanti Connect's powerful Agent Assist equips your team with next-best actions and contextual insights, ensuring smooth customer conversations. Seamlessly integrate with your existing tech stack - CRM, helpdesk, or AI knowledge base - to surface critical information instantly.
Benefits
Streamline Complex Tasks With Process Automation
Let AI handle routine tasks while guiding agents through intricate processes. Ensure swift issue resolution with end-to-end support.
Our system handles repetitive tasks, freeing your agents to focus on high-value interactions. The intelligent workflow guidance provides step-by-step assistance for complex issues, ensuring consistent, efficient resolutions. This seamless integration of AI and human expertise dramatically reduces handling times and boosts first-contact resolution rates
Empower Agents With Real-Time AI Suggestions
Equip your team with the power of instant, contextual AI assistance.
Ephanti’s MEVA AI analyzes customer queries in as-they-happen, offering agents tailored response suggestions that feel personal and on-point. This AI-human collaboration speeds up response times and maintains quality. The system automatically flags non-compliant responses, ensuring consistent, brand-aligned communication across all customer interactions.
Ensure Consistent Conversations Across Digital Channels
Create a truly omnichannel experience with Ephanti’s seamless channel integration.
Customers can switch between channels effortlessly without losing context or repeating information. Our system gives agents a comprehensive view of the customer’s journey across all touchpoints. This 360-degree perspective enables personalized, consistent service, enhancing customer satisfaction & loyalty regardless of the channel.
Add New Channels Quickly & Future-Proof Your Channel Strategy
Stay ahead of evolving customer preferences with Ephanti’s adaptable channel strategy.
Our platform allows you to rapidly integrate new communication channels without disrupting existing workflows. This flexibility ensures you’re always accessible where your customers prefer. Leverage your current omnichannel automation and AI across new channels, maximizing efficiency and maintaining a consistent customer experience as you expand.
Empower Your Conversation Flows With A Knowledge Base
Transform your knowledge base into a powerful conversational asset. Ephanti seamlessly integrates your existing information repository with our AI-driven conversation flows.
This allows agents to rapidly access relevant information, resolve standard queries efficiently, and easily tackle complex issues. The result? Faster resolutions, reduced ticket backlogs, and more knowledgeable, confident agents.
Key Features
One Screen, All Channels
Simplify agent workflows and enhance productivity with Ephanti’s Unified Inbox
Seamless communication across all channels, ensuring consistent service through voice, email, chat, and more.
Equip agents with a complete view of a customer’s past interactions, enabling informed and personalized responses.
Navigate agents through specific pathways to quickly resolve complex issues.
Enhance agent speed and accuracy with smart, contextual reply suggestions.
Right Agent, Right Time, Every Time
Effortlessly Create Rich Engagement Experiences
Skip the guesswork. Prioritize inquiries intelligently. Match urgency, value, and expertise for optimal outcomes.
Enhance interactions. Pair agents and customers by speech rate and region using CRM data.
Revolutionizes agents to leverage AI to detect sentiment and CSAT shifts for targeted troubleshooting.
Adjust routing dynamically based on metrics and agent availability for maximum efficiency.
Empower Your Agents with AI That Scales
Smart Agents, Delighted Customers
Provides agents with contextual recommendations and next-best actions for smoother customer interactions.
Human Double-Check. Ensure human agents vet AI recommendations for accuracy and appropriateness.
Integrate advanced call center technologies with CRM systems, helpdesk software, ticketing solutions, and email automation platforms.
Optimize your workforce performance with specific insights from extensive information libraries to aid in resolving customer queries.
Core Features To Improve Agent Performance
Increased First-Contact Resolution
Equips agents with comprehensive customer insights, similar case resolutions, and ready-to-use responses.
Enhanced Team Productivity
Consolidates resources and minimizes the need for system-switching, boosting overall efficiency.
Seamless Channel Switching
Allows agents and customers to switch channels effortlessly without losing conversation context.
Remote Work Capability
Enables agents to manage their tasks remotely from any digital device.
Sentiment and CSAT Detection
Uses AI to detect sentiment and customer satisfaction shifts, enabling targeted troubleshooting
Real-Time Response Suggestions
Provides AI-assisted response recommendations and flags non-compliant responses to maintain conversation quality.
Avant-garde Capabilities To Create A Unified Inbox
Consistent Multi-Channel Conversations
Unifies multiple communication channels on a single screen to reduce average handle time.
Process Automation
Automates routine tasks and guides agents through complex processes for faster issue resolution.
Expert Collaboration
Allows agents to collaborate with internal experts or external service providers on the fly.
Comprehensive Context Retention
Maintains complete conversation context, eliminating the need for customers to repeat themselves.
Quick Channel Addition
Easily add new communication channels without disrupting existing workflows.
Ticketing & Prioritization
Convert emails, comments, mentions, tags & DMs into tickets. Intelligently prioritize using custom rules. Send cross-channel notifications based on due dates/SLAs.
Empowered Conversation Flows
Integrates conversational flows with the knowledge base to quickly resolve standard queries and clear ticket queues.
Ready to Intensify Your Connect's Impact?
Join thousands of Connect professionals already using Ephanti to reach their goals and Enhance their mission's impact.