Convert Customer Queries into Opportunities for Loyalty and Growth
Empower your customers with instant solutions while managing brand sentiment across social platforms. Build trust and foster loyalty through proactive, personalized support.
Build an AI-First Contact Center with MEVA AI
Elevate your customer service with our AI-driven Customer Assist feature.
Elevate Customer Service
Gain insights from conversations, automate tasks, and deliver personalized, efficient experiences.
Route Interactions Intelligently
Collect and share information from all channels to settle customer issues effectively.
Access Customer Data Effortlessly
Ensure information is easily accessible and updated across platforms for optimized interactions.
Deliver a consistent experience across all channels, preventing context loss.
Maintain Context Everywhere
Never lose information when switching between channels.
Revolutionize Your Customer Support with Ephanti
Empower Customers with Advanced Self-Service Options
- Intelligent Virtual Assistants (IVAs): Deploy AI-powered IVAs to enable customers to self-help and intelligently route critical issues to the most suitable agents when needed
- Complex Workflow Automation: Utilize Flowiz to create and manage intricate self-service workflows, handling complex customer requests all at once
- Conversational Flow Builder: Design intuitive support journeys with our conversational flow builder, integrating effortlessly with your knowledge base
- Continuous Improvement: Leverage analytics from self-service interactions to identify areas for improvement and expand self-service capabilities
Automate Common Query Responses
- Leverage AI assistants to answer queries automatically by understanding customer intent
- Fix routine issues at scale by connecting enterprise systems with AI
- Automate online & social reputation management with sentiment assessment
- Make call centers more productive through voice deflection to chat
Improve agent experience with a unified inbox
- Enable agent collaboration for resolving complex customer queries effectively
- Streamline omnichannel conversations into a single, unified workplace
- Promote productivity with instant assistance and contextual customer insights.
- Maintain concurrent conversations across channels seamlessly
- Collaborate with experts within the organization or other service providers in real-time
MEVA AI Support Trained on Your Knowledge Base
- Provide human-like responses based on your existing Knowledge Base
- Identify gaps in your Knowledge Base to improve content coverage
- Get live ratings for answer quality to ensure optimal responses
- Analyze answer coverage to optimize content and enhance support
- Transfer contextual information from bot interactions to live agents smoothly
- Add or remove additional data sources easily to keep information up-to-date
Experience the Ephanti Difference
Omnichannel Support
Maintain seamless communication across all channels, ensuring consistent service through voice, email, chat, and more.
Real-time Translation
Engage with global customers in their preferred language using built-in translation services.
Intelligent Message Routing
Direct incoming messages to the right department or agent based on specific criteria, improving response times and customer satisfaction.
Comprehensive Conversation History
Provide agents with a complete view of customer interactions, enabling informed and personalized responses.
Guided Workflows
Direct agents through specific pathways to quickly fix complex issues and maintain consistency in service delivery.
AI-Powered Response Assistance
Offer smart, MEVA AI-suggested replies to help agents respond swiftly and accurately to customer queries.
Next-Best Actions
Provide agents with contextual recommendations and next-best actions for smoother customer interactions.
Expert Collaboration
Allow MEVA agents to collaborate with internal experts or external service providers quickly to resolve complex customer needs.
Transforming Customer Service Metrics
Boost first-contact resolution with Ephanti's AI-powered assistance
Improvement in customer satisfaction scores using Ephanti's omnichannel support
Increase in agent productivity through Ephanti's unified workspace
Delivering Exceptional Value Through Customer-Centric Solutions
Contextual AI Assistance Leverage
MEVA to provide real-time advice based on customer profiles, agent skills, and conversation context.
Supervisor Tools
Empower supervisors with live monitoring capabilities and the ability to dynamically update user roles and permissions.
Sentiment and CSAT Detection
MEVA AI identifies sentiment shifts and customer satisfaction levels for proactive issue resolution.
Process Automation with Ephanti Flows
Create complex self-service workflows to handle intricate customer requests efficiently.
Conversation Summarization
Utilize MEVA Assist to automatically generate conversation summaries and action items, updating backend CRM systems.
Comprehensive Message Analytics
Analyze communication patterns and channel preferences to refine customer engagement strategies.
Knowledge Base Integration
Empower conversation flows with an integrated knowledge base, easily resolving standard queries and clearing ticket queues.
Empowering Self-Service
Create intuitive support journeys with our conversational flow builder.
Ready to Intensify Your Customer Service's Impact?
Join thousands of Customer Service professionals already using Ephanti to reach their goals and Enhance their mission's impact.