Transform User Conversations into Valuable Insights
Unlock the Power of User Interactions with Ephanti
Understand User Behavior
Group user inputs into segments, identifying intents and behavioral trends to tailor your responses.
Measure Impact Through User Signals Across All Touchpoints
Understand signals from any user language to pinpoint areas for improvement
Maximize ROI with Ephanti Analytics
Leveraging Ephanti’s analytics, businesses can make informed decisions that drive revenue growth and optimize engagement strategies.
Unlock Actionable Insights For Unparalleled User Experiences
Gain profound insights into your customers' genuine needs and intentions during language model interactions.
Omnichannel Text Analytics
Gain deep insights into channel performance, message effectiveness, and customer engagement by tracking trends and patterns across social media, chat, email, and more.
Comprehensive Analytics Display
Access a centralized dashboard showcasing vital metrics across all your communication channels, providing a holistic view of customer interactions.
Real-Time Performance KPIs
Monitor key performance indicators in real-time, enabling quick decision-making and immediate response to changing customer needs.
Advanced Segment Analysis
Dive deep into customer segments, understanding behavior patterns and preferences to tailor your communication strategies effectively.
Goal Tracking & Optimization
Set, monitor, and achieve your business objectives with customizable goal tracking. Determine areas for improvement & optimize your strategies based on real-time data.
Turn User Feedback into Business Growth with AI
User Interactions
Implicit User Feedback
Extract valuable insights from the subtle nuances within conversations, linguistic cues, and tone.
In-Depth Call Analytics
Gain valuable insights from call recordings, including topics discussed, competitor mentions, objections raised, and customer questions.
Targeted User A/B Testing
Conduct A/B tests on specific user groups to assess how different LLM configurations impact real users.
Data-Driven Strategies
Performance Metrics
Track key indicators, including automation rates, resolution rates, top intents, CSAT, and outbound performance to gauge overall effectiveness.
Areas for Improvement
Use data-driven insights to prioritize future use cases based on CSAT, agent handover rate, or custom metrics.
Connect Intents with Business Data
Identify patterns between orders, returns, shipments, and customer support needs using our deep integrations.
Custom Alerts and Reporting
Set up notifications for specific KPIs and create tailored reports and dashboards to suit your unique needs.
Business-Wide Insights
Use analytics to identify issues like faulty product batches or underperforming partners. Share these insights across your organization to improve the customer journey.
Powerful User Insights
Holistic User Understanding
Gain a 360-degree view of your users by analyzing their interactions, feedback, and behavioral patterns across all touchpoints.
Sentiment Analysis
Automatically detect and track customer sentiment in real time, allowing you to address issues promptly and enhance satisfaction.
Trend Identification
Spot emerging trends and patterns in user behavior, enabling proactive decision-making and strategy adjustments.
Feedback Loop Integration
Seamlessly incorporate user insights into your product development and customer service processes for continuous improvement
Ephanti Analytics: Secure, Scalable, and Insightful
Uncover patterns, identify challenges, and improve customer journeys with Ephanti's intelligent analytics platform.
Robust Data Control
Maintain full control over your data while ensuring compliance with security protocols and regulatory requirements.
Automatic Updates
Benefit from automatic updates, ensuring you always have access to the latest analytics capabilities.
Scalable Infrastructure
Our flexible infrastructure adapts to your operational needs, supporting your business as it evolves.
Enterprise-Grade Security
Rest easy with built-in security measures that protect user information and comply with industry standards.
Ready to Intensify Your Analytics's Impact?
Join thousands of Analytics professionals already using Ephanti to reach their goals and Enhance their mission's impact.