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Privacy Policy

1. Background

Ephanti Inc (“Ephanti” or “We/we” or “Our/our”) provides software products and services for businesses to effectively engage stakeholder experience using mobile, web, online messaging solutions, and other modalities (“Services”).

We are committed to protecting the information/data that you provide us and ensuring the privacy of the same as per the applicable laws governing data protection, privacy, and information security (“Data”). The terms Information and Data may be used interchangeably under this Policy.

2. Applicability

  1. This privacy policy (“Policy”) applies to Our customers and/or visitors. For the purposes of this Policy, the term: (a) “Customer” shall mean and include such person who avails the Services of Ephanti by consenting to this Policy and signing any such agreement that may be required by Ephanti, and (b) “Visitors” shall mean and include such person who visits the website of Ephanti without availing the Services.
  2. This Policy also applies if you use Ephanti’s products, applications, services, mobile application, or websites (collectively referred to as “Ephanti Services”) directly or through an Ephanti customer, Ephanti customer’s website, or Ephanti customer’s mobile application. This Policy also applies if you use Ephanti’s Services connected to 3rd party services such as social media platforms, messaging solutions, or other 3rd party hosted services and applications.
  3. The Policy also describes the manner in which Ephanti collects, processes, stores, shares, and purges the Data, and the choices you have with respect to us dealing with your Data.
  4. The Policy shall not be construed as an agreement between you and Ephanti.

3. Consent for use of Application

  1. By registering to use Our Services and providing your consent as mentioned below, you acknowledge and consent to the collection and processing of the Information for the limited purposes as described in this Policy.
  2. You hereby provide your express consent to collect, process, store, share, and purge the Information submitted by you.

4. Your acceptance of terms

  1. In order to use Ephanti’s Services, you must accept this Policy and our accompanying terms of service. If you do not agree to this Policy, please do not use this site and Our Services. Your continued use of the site following the posting of changes to this Policy will be deemed your acceptance of those changes. Provision of personal data to us under this Policy is essential for us to be able to provide our services to you. Failure to provide correct and complete information to us could result in an unintentional failure to provide complete and proper services to you.

5. Data Collection and use of Information

  1. In order to avail Services offered by Ephanti, it may be necessary for you to provide us Information that may be personally identifiable to your customers. For the purpose of clarity, “Information” as used herein shall mean any data of the user, by which he/she/it, as a person, can be identified, including without limitation:
    • Name, gender, mobile/phone number, address, email address, date of birth, financial information excluding any bank details and card information, health-related information, identity proof, IP (Internet Protocol) address, browser type, ISP (Internet Service Provider) details, etc.
  2. For payment of fees in furtherance to availing the Services, the system will redirect you to websites of your Bank to complete your transaction. Ephanti shall not be responsible for any failure in payment. We request you to contact your Bank for redressing any grievances that you may have in this regard.
  3. We receive and maintain this information on your behalf to provide Our Services, and we do not use such information for any other purpose except as set out herein, or as directed by you, or as otherwise required or permitted by applicable law(s).
  4. The Information that you share with us shall be entitled to privacy only to the extent applicable under law and kept strictly confidential. The Information along with all supporting documents submitted by you shall be used for the limited purpose of:
    • Providing our Services effectively;
    • Monitoring aggregated metrics such as total number of visitors and traffic;
    • Contacting you and respond to your questions or requests and to assist you in resolving the issue faster;
    • Delivering email notifications, One-Time Passwords, confirmations, technical notices, updates, security alerts, and support and administrative messages that you may request;
    • Archival or backup purpose(s);
    • Alerting you about updated information and such other new or updated services that may be offered by us;
    • Cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent required;
  5. We assure you that we will do our best to ensure the privacy and security of your Information. However, we would not be responsible in any manner whatsoever for any violation or misuse of your Information by unauthorized persons despite having taken all reasonable security standards and/or measures as prescribed under laws governing information security.
  6. By accessing and using Ephanti Services, you accept: (a) The policies and practices described in this Policy and all other policies made available on the Website from time to time, and (b) Acknowledge and consent to the collection, use, and disclosure of personally identifiable information for the limited purposes described in this Policy.

6. Comprehensive PII

  1. Personally Identifiable Information (PII) refers to any data that could potentially identify a specific individual. Ephanti collects and processes PII only to the extent necessary for the purposes outlined in this Policy. We apply strict security measures to protect PII, including encryption, access controls, and regular audits. Ephanti does not sell or rent your PII to third parties.

7. Data Sharing and Data Access

  1. We shall not use your Information for any commercial purposes and transfer it to: (a) Any third parties unless it is required to do so to provide the Services herein, which would be only on a 'need-to-know basis' by executing Non-Disclosure Agreements (‘NDAs’) before sharing any data; and/or (b) Government agencies unless we are required or entitled to do so pursuant to any legal requirement.
  2. Every person who has or is provided with access to such data undergoes periodic training regarding data handling, data protection, and is informed and educated about all the consequences they may face in case of data violation.

8. Data Transfer

  1. Ephanti may from time to time expand or reduce the business, and this may involve the sale and/or transfer of control of all or part of Ephanti.
  2. The Information provided shall, where relevant to any part of the business so transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the information for the purposes for which it was originally given to us.
  3. We may also disclose the information to a prospective purchaser of our business or any part of it. Data may be transferred to or from different jurisdictions, and we will take steps to ensure that privacy is protected.

9. Data Subject Rights

  1. As a data subject, you have the following rights:
    • The right to access your personal data;
    • The right to correct inaccurate or incomplete data;
    • The right to request data deletion, subject to legal obligations;
    • The right to restrict data processing;
    • The right to data portability;
    • The right to object to data processing.

10. Data Breach

  1. In the event of a data breach, Ephanti will promptly investigate the incident, assess the impact, and notify affected individuals and relevant authorities as required by law. We have established procedures to detect, report, and respond to data breaches efficiently and effectively.

11. Public Data

  1. Information that is available in the public domain shall not be governed by this Policy. Ephanti shall not be responsible in any manner whatsoever for any violation or misuse of such public information.

12. Data Retention and Storage

  1. Ephanti shall retain your Information for a minimum of seven (7) years or for as long as needed for the purpose of collection. If we are not in a position to process the Information submitted by you in furtherance to the Services, the same shall be deleted immediately unless required under law and/or for internal or external audit purposes.

13. Data Purging

  1. Ephanti has necessary policies, mechanisms, and tools to ensure all Information collected and stored is deleted as soon as the purpose described in this Policy is completed unless mandated by law to be maintained by Ephanti. We shall also return the data as per your instructions.

14. Your Rights

  1. You can request to review, access, or correct your Information that you have provided us. You have the right to opt out of providing Information. You also have the right to withdraw your consent at any time for your Information.

15. Data Security

  1. Ephanti shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Personal Information and Sensitive Personal Information submitted to us by you. We adopt suitable measures to diagnose any problems with our server and to administer the Ephanti Services, including blocking certain addresses that inappropriately use our Services.

16. Liability

  1. Ephanti shall in no manner be liable for any violation of data, if the data,
    • Is in public domain; or
    • Is a result of illegal and unlawful misuse.

17. Data Protection Officer (DPO) Details

  1. For any questions regarding data protection, you can contact our Data Protection Officer (DPO):
    • DPO Name: Sriraman Sabesan Email: privacy-info@ephanti.com Address: 691, S Milpitas Blvd, Suite# 217, Milpitas CA, 95035

18. Modification and Change in Privacy Policy

  1. Ephanti may change this Policy from time to time, at our sole discretion. We encourage our visitors and customers to frequently check this page for any changes to this Policy. We will notify you of material changes in advance by email when you log in to the Sites and Services or both.

19. Contact Information

  1. You can contact us about this Policy or use of our Services or for any grievance redressal by writing to Ephanti at privacy-info@ephanti.com.

20. Cookies

  1. We collect data through cookies.
  2. Ephanti uses cookies to help identify and track visitors including usage of website of Ephanti and website access preferences. You shall have the right to control cookies through your browser settings.
  3. For the purposes of clarity, Cookies (or similar technologies) are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. Several cookies we use last only for the duration of your web session (session cookies) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to Service(s) owned and operated by us Service(s) listed on Ephanti Service(s) page. and will last for longer (persistent cookies). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognizes that cookie.
  4. You are requested to note that certain information and/or data may be automatically collected through the standard operation of Ephanti or through the use of ‘cookies’.
  5. These Cookies themselves do not personally identify you, but they do identify your computer. You can erase or block this information by changing the settings on your computer. If you do erase or block this information you may not be able to utilise some features of Ephanti.
  6. You can choose to delete existing cookies, allow or block all cookies, and set preferences for certain websites.
  7. We use the following categories of cookies on our Service(s):
    • Category 1: Strictly Necessary Cookies: These cookies are essential to enable you to move around the Service(s) and use its features, such as accessing secure areas of the Service(s) or areas with paid-for content. Without these cookies, certain services cannot be provided. As cookies are essential for using the Service(s), these cookies cannot be turned off without severely affecting your use of the Service(s).
    • Category 2: Performance Cookies: These cookies collect anonymous information on how people use our Service(s). For example, we use cookies to help us understand how customers arrive at our Service(s), browse or use our Service(s) and highlight areas where we can improve our Service(s) such as navigation, use of course materials. The data stored by these cookies never shows personal details from which your individual identity can be established.
    • Category 3: Functional Cookies: These cookies remember choices you make such as the country you visit Service(s) from, language and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
    • Category 4: Targeting cookies or advertising cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks.They remember the websites you visit and that information is shared with other parties such as advertisers.
    • Category 5: Social Media Cookies: These cookies allow you to share what you have been doing on the Service(s) on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
  8. How to view your cookie settings and change them? If you want to delete any cookies that are already on your device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
  9. Please refer to the useful links below for your browser:
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Service(s).

21. Other Useful Links

  1. You can also learn more about cookies in general by visiting www.allaboutcookies.org which includes additional, useful information on cookies and how to block cookies using different types of browser.
  2. For more general information about online behavioural (interest based) advertising and how it uses cookies, you may wish to visit www.youronlinechoices.com.

22. Link to Other Websites

  1. This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ephanti is not responsible for the privacy practices of such other websites.
  2. We urge you to be aware, when you leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

I hereby confirm that I have read and fully understand the ‘terms of usage’ of my Information. I hereby give my consent to you to the collect, process, store, share and purge the information in line with the ‘terms of use’ of the Privacy Policy. I also agree that the Website may disclose such of my Personal Information as may be set out above and in the Privacy Policy.