Thomas is an executive, entrepreneur, analyst and consultant with more than 25 years of leadership experience in the software industry, business and IT consulting. Being an experienced CRM and CX practitioner with a unique combination of development-, quality management, and consulting skills, who effectively translates business needs into technology solutions, he brings strong value to organizations. His achievements over the years include, but are not limited to, building the CIBER ANZ CRM consulting practice from scratch and making it a profitable division from year one, leading the development of the Epikonic solution, a mobile-social engagement platform, as a bootstrapped SaaS start-up. Thomas reorganized and drove strategic development of SAP’s Montreal-based CRM development center, built a test competence center in India, shaped QM departments as well as his own boutique consulting companies. His goal-oriented outlook allows him to initiate, design, and implement transformational change and deliver mission-critical systems and complex enterprise-scale projects in time and on budget. He is an innate strategist with an intuitive ability to precisely interpret technical information, construct reports for various stakeholders and drive discussions with top management requiring a deep understanding of business drivers.