Agent call volume and handling time
Unified Customer Engagement
CSAT
Business Process Automation
Our App-less app enables you to engage with customers on their channel(s) of choice: WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more. Nothing new to download for your customers.
Manage all interactions in one single view; from email, chat, social and community apps.
Communicate in the customers’ preferred languages, enabled by a powerful realtime AI translation engine.
Personalize landing pages, emails, social posts and chats with information and offers based on the customer’s needs and interests. The next-generation extensible profile provides a detailed view of the customer journey.
Create triggered interactions based on data and customer activity.
Access real-time customer insights on engagement KPIs. Customizable dashboards and metrics to help identify opportunities and minimize churn.
Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.
Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the customer’s journey.
Leverage the power of LLMs and generative AI to interpret how customers are engaging with you, create conversational flow, instantly translate discussions and much more. (inflow)
Initiate all conversations from one single UI. Create templates, landing pages, emails, social posts and more.
MEVA (My Ephanti Virtual Assistant) helps draft communications, tailor SEO, create templates, summarize communications, provide knowledge sources and much more.
Monitor and respond to social media responses through one unified application.