Marketing · Sales · Commerce · Service

Your customers don't think in departments.
Neither should your business.

One AI platform for your entire customer journey. Enter at any point, and grow across the rest.

See where to begin ↓
Unlimited usersSOC 2 + GDPRLive in ~30 daysWorks with your existing stack
40%
Lower service costs
3–5×
Engagement lift
95%
Inquiry automation
30d
Go-live

Your on-ramp

Start your way.

Your customers move through one journey. Drop in at any point, and expand to either side.

Prefer a ready bundle? Deploy a pre-built Industry Solution →  ·  Have a specific use case? Talk to us →

Expand

What you grow into.

One platform in place of five or more tools One Customer. One Relationship. Sarah's journey — discovery, engagement, purchase, support, and retention & growth — flows along one continuous ribbon across WhatsApp, web chat, voice, Instagram, Google and email, while the marketing, commerce, sales and support teams change around her. Marketing changes. Commerce changes. Support changes. Channels change. Your customer relationship shouldn't.

One platform. Every team. Your pace.

Adopt AI at your pace.

Start where you're comfortable. Move the dial when you're ready — same platform, no rip and replace.

AI drafts and suggests — your team approves every action.

Human approval on any step · every AI decision logged and reversible · SOC 2 · SSO

Most tools only ever assist. With Ephanti, you move the dial when you're ready.

Any industry. Same platform.

Each Industry Solution ships with pre-trained agents already wired into your stack, with no prompt engineering, no model selection, and no integration scaffolding. They know your industry. They just run.

SOLUTIONS (6)AcquireConvert & SellSupportRetain & ExpandInternal OpsEngage Channels↓ COMPOSE INTO ↓E-Commerce& RetailHospitalityB2B SaaS& TechnologyNonprofitsBuy the Industry Solution that matches your business. Get every Solution that powers it.

Explore by industry: pre-tuned agents, real scenarios, real outcomes

E-Commerce & Retail

Recover carts. Run conversational commerce. 24/7.

A shopper on Shopify abandons a $180 cart. Within 8 minutes, the Cart Recovery Agent sends a WhatsApp message with a discount, answers a sizing question, and books the sale. The order syncs to the back-office. No human agent involved.

Bundled agents
Cart Recovery · Conversational Shopping · Order Support
Works with
Shopify · WooCommerce · BigCommerce
Outcomes
30% cart recovery lift · 24/7 conversational commerce
Explore E-Commerce Solution →Calculate ROI →Read the Playbook →Compare to Gorgias →
Featured agents
Cart Recovery Agent
Re-engages abandoned shoppers across SMS, WhatsApp, and email with personalised offers based on cart contents and shopper history.
Conversational Shopping Agent
Guides shoppers through product discovery, sizing, and checkout, on the channel they're already on.
Order Support Agent
Resolves order queries, returns, and refunds end-to-end without human handoff.
Browse all agents →
Explore In Your Environment

A different kind of intelligence

Your customer data is already complete.
Ephanti is the first platform that actually uses it.

Every agent conversation draws on your full system of record: CRM, commerce platform, support history, and product usage, assembled in real time at the moment of engagement. You get 360° customer intelligence as a side effect of deployment, not as a separate infrastructure project.

No CDP project

Unified customer profiles assembled at runtime. Skip the 12-month data engineering project and the six-figure license.

360° at every touchpoint

The agent on WhatsApp already knows what happened in email, on your site, and in your CRM. Cross-channel memory, built in.

Writes back automatically

Every engagement enriches the record in Salesforce, HubSpot, or your PMS, with no manual logging and no data ops team.

How this works in practice →

Five ways one customer relationship gets broken.

You’ve probably tried to fix it — and every fix added another tool that split your customer across one more system.

🔍
Discovery: “Marketing knows them. No one else does.”

Interest sparks in a campaign — but the moment they message or visit, sales and service start from zero.

💬
The first question: “They ask once. They answer three times.”

A question on WhatsApp doesn't follow them to your site or store. Every channel is its own island.

🛒
The purchase: “The sale forgets the conversation.”

Checkout happens in a tool blind to what marketing promised or what they just asked.

🎧
Support: “Service meets a stranger.”

The help desk can't see the order, the history, or the promise — so they repeat their whole story and get a different answer on every channel.

🔁
After the sale: “The relationship goes cold.”

Reorder, winback, and loyalty live in yet another tool — or nowhere — so the best moment to grow the relationship slips by.

Your customer has one story. Your tools see five different versions. Ephanti runs every stage on one customer record — so each team picks up exactly where the last left off. One platform in place of five. See how → See the data behind the five →

Built for your stack · Ready for procurement · Live customers across all four industries

Works with your existing stack

Direct, two-way integrations into the systems of record that run your business: commerce, ERP, CRM, hospitality PMS, and donor platforms. No rip-and-replace.

+ 40 more integrations →

Built for procurement

Procurement-ready compliance posture from day one.

SOC 2 Type IGDPRE2E encryptionSSO · SAML / LDAP

Live customers

Deployments live and running today.

D2C novelty & gifts brandSpecialty food brand · D2C & wholesaleLuxury hotel groupBoutique resort & spaHigh-growth SaaS platformGlobal nonprofit organisationRegional community charity

References available on request. Trust Center →

Explore In Your Environment

Why teams choose Ephanti.

Built for buyers who've already tried the alternatives, and it shows.

Pre-tuned, not a blank canvas

Generic platforms hand you months of configuration. Each Industry Solution ships tuned for your vertical, so you go live in about 30 days.

One platform, not another tool

Ephanti replaces the fragmented tool stack instead of adding to it. Teams typically retire 4 to 8 point tools within 60 days of going live.

Agents that finish the job

The tools you tried answered questions and handed the rest back to your team. Ephanti's agents resolve the refund, make the booking, and update the record, end to end.

One engine across the lifecycle

Not four disconnected bots for marketing, sales, support, and retention. One multi-agent engine runs them all on shared customer memory.

Built to reach production

Guardrails, human override, full audit trail, SOC 2, GDPR, and SSO. The parts that decide whether AI ever ships to real customers, built in.

Trust Center →

Comparing platforms?

See how Ephanti compares to Gorgias, Intercom, Drift, and Salesforce Service Cloud: AI architecture, integration depth, deployment time, and pricing.

See all comparisons →

"This isn't chatbot 2.0. This is where conversations become workflows."

Read the Manifesto →

Founder's Corner

Notes on what we're shipping, what we're seeing in the market, and what we believe, straight from the people building Ephanti. New post every other week.

S
Founder & CEO
POVJuly 28, 2026· 6 min read

Best Gorgias Alternatives for Growing Shopify Stores in 2026

There’s no single “best” Gorgias alternative — there’s a best fit for what’s actually breaking. Pricing or a clunky interface points to a close help-desk swap; support, marketing, and retention living in separate tools points to a different category entirely.

Six real options, honestly compared — Zendesk, Richpanel, Re:amaze, Kustomer, Ephanti, and Freshdesk — with a clear read on where each one fits, and where it doesn’t.

Sriraman signatureFounder & CEO
Read the full note →
POVJuly 17, 2026

The WISMO Tax: What “Where Is My Order?” Really Costs Your Store

WISMO tickets are 30–50% of ecommerce support volume and cost $5–12 each in agent time — money spent answering a question your fulfillment system already knew.

Read →
POVJuly 6, 2026

Drift Shut Down. Before You Replace It, Read This.

Thousands of revenue teams went looking for a replacement — and most are about to make the same mistake twice. The question isn’t which tool replaces Drift.

Read →
See all posts →Subscribe →

Ready to see Ephanti work in your stack?

Most teams go from sign-off to live in 30 days. Book a demo and see your industry's pre-tuned Solution running.

Founding Partner program →